Terms of Service

Last updated:January 15, 2025

Welcome to Captiwate! By using our services, you agree to these Terms of Service. Please read them carefully.

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1. Acceptance of Terms

By accessing or using Captiwate’s website and services, you agree to comply with these Terms. If you do not agree, please do not use our services.

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2. Services Provided

Captiwate provides a live video chat tool that helps companies monitor and engage with website visitors.

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3. Account Creation

To use our services, you must create an account. You agree to provide accurate and complete information during the registration process and to keep your account credentials confidential.

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4. User Responsibilities

You agree not to misuse our services. This includes:

  • Not interfering with any other user's access to the site.
  • Not using the service for any unlawful purposes or activities.

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5. Prohibited Conduct

You agree not to engage in any of the following prohibited behaviors:

  • Sending unsolicited or unauthorized advertising or promotional materials.
  • Impersonating another person or entity.
  • Sharing your account credentials with others.
  • Engaging in any activity that disrupts or interferes with the services.

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6. Licensing

Subject to these Terms, Captiwate grants you a limited, non-exclusive, non-transferable license to access and use our services for your internal business purposes. You may not:

  • Copy, modify, or create derivative works of our services;
  • Distribute, sell, or lease any part of our services;
  • Reverse engineer, decompile, or attempt to extract the source code of our services.

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7. Billing and Payments

Captiwate offers subscription-based services. You agree to pay all applicable fees. Payments will be processed according to your chosen plan. Please note that accounts may be suspended if you have any unsettled invoices with Captiwate.

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8. Cancellation of Services

Customers may cancel their services with a 30-day notice by sending an email to hello@captiwate.com. Cancellation will take effect after the notice period.

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9. Termination

We reserve the right to suspend or terminate your account if you violate these Terms, engage in harmful activities, or have unsettled invoices.

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10. Intellectual Property

All content and materials provided by Captiwate, including logos, text, and software, are the property of CAPTIWATE INC and are protected by intellectual property laws.

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11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at https://www.captiwate.com/privacy-policy to understand how we collect, use, and protect your information. By using our services, you authorize us to communicate with you electronically.

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12. Limitation of Liability

Captiwate is not liable for any indirect, incidental, or consequential damages that arise from your use of our services.

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13. Governing Law

These Terms are governed by the laws of the State of Delaware. Any disputes will be settled through arbitration in Delaware.

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14. Changes to Terms

We may update these Terms from time to time. Continued use of the services after any changes constitutes your acceptance of the new Terms.

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15. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: support@captiwate.com
  • Phone: 1-415-851-0661
  • Address: 548 Market St PMB 34444, San Francisco, CA, 94104, US
  • Legal Name: Captiwate Inc

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Thank you for choosing Captiwate!